Privacy Policy for Sabai Wellness Spa

Effective Date: 1st September 2024

Welcome to Sabai Wellness Spa. Your privacy is important to us. This Privacy Policy outlines the types of information we collect, how we use and protect it, and the rights you have regarding your personal data. By using our website, booking our services, or visiting our spa, you consent to this Privacy Policy.

1. Information We Collect

We collect and process the following types of information:

1.1 Personal Information

This includes:

• Name, contact information (phone number, email, mailing address).
• Payment information (credit/debit card details) for processing transactions.
• Appointment history and preferences to personalize your experience.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device and browser information.
• IP address.
• Pages visited, time spent on each page, and other analytical data.

1.3 Sensitive Information

We may collect health-related information to understand your needs better. This information is only collected with your explicit consent and is handled with strict confidentiality.

2. How We Use Your Information

We use the information collected to:

• Provide and manage our services, including booking appointments and processing payments.
• Improve our services and personalize your experience.
• Communicate with you regarding promotions, events, or changes to our services.
• Comply with legal obligations and protect the security of our clients and staff.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. Cookies help us:

• Track user behavior on our website for analytics purposes.
• Remember user preferences and settings.
• Serve personalized content or advertisements.

You may control the use of cookies through your browser settings, but disabling cookies may affect your experience on our website.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your data in the following cases:

• Service Providers: With third-party vendors who assist in delivering our services, such as payment processors, booking platforms, and analytics providers.
• Legal Requirements: If required by law, regulation, or legal process to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner.

5. Security of Your Information

We implement a variety of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights Regarding Your Information

Depending on your location, you may have certain rights concerning your personal data, including:

• Access: The right to request access to your personal information.
• Correction: The right to request corrections to any inaccurate information.
• Deletion: The right to request deletion of your personal information, subject to legal limitations.
• Data Portability: The right to request a copy of your personal data in a usable format.

If you would like to exercise any of these rights, please contact us using the information provided in Section 9.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we securely delete or anonymize your data.

8. Privacy of Minors

Our services are not intended for individuals under the age of 16. We do not knowingly collect or process personal information from minors without parental consent. If we become aware of any such data, we will promptly delete it.

9. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights, please contact us:

Sabai Wellness Spa
Address: Rainbow Tower, Westlands
Phone: +254 794 000 999
Email: info@sabaiwellnessspa.com

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically for any updates.

Last Updated: 4th November 2024